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Kerala Vacation - Terms and Conditions
Home > Terms and Condition
 
The booking Procedure:
 
Give us a call, mail, E-mail or Fax to any one of our agents or directly to the Head Office. We will be in touch with in 24 hours of receipt of intimation.

On our receipt of your completed booking form and the applicable payment, Peacock Holidays will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Peacock holidays. Your confirmation invoice will indicate your requested package cost and you will be advised of accommodation.

For all the services contracted certain advance payment should be made to hold the booking on confirmed basis. We require 25 % of the total Package charge in advance, 10 weeks before your departure and the balance amount should be paid 45 days prior to your departure. Failure to pay the balance within the above specified time would result in the cancellation of the booking & appropriate cancellation fees.

Package price are based on a minimum of two persons traveling together, sharing twin bedded accommodation and conveyance.

Apart from the above, during peak seasons, X-mas & New Year, full payment is required to be sent in advance.

Booking made within 45 days of departure will require full payment in advance for the service.

 
Mode of Payment
 
Over seas payment can be made through wire/telegraphic/swift transfer to our HDFC bank(Current Account no: ) or By cheque/DD send to our Head office. (http://www.hdfcbank.com)
 
Cancellation
 
If you or any member of group wishes to cancel the travel/ holiday due to any reason/s, the person made the booking must inform us in writing.

The date of cancellation will be the date on which your cancellation letter received in our head office. Cancellation charges will apply on the following scale.

 
45 days prior to arrival 10% of tour/service charge.
30 to 44 days prior to arrival 20% of tour/service charge
15 to 29 days prior to arrival 30% of tour/service charge
7 to 14 days prior to arrival 40% of tour/service charge
2 to 6 days prior to arrival 50% of tour/service charge
 
Less than 48 hrs NO SHOW: NO REFUND
The above deductions are to safeguard our administration charges and other advances paid out.
 
Itinerary And Tour Alterations
 
Management holds the right to cancel the tour/ travel service due to circumstance beyond our control. In the unlikely event of such cancellations you will have the option of choosing an alternative comparable holiday or a full refund of the money received.

From time to time or due to circumstances beyond our control the company reserve its right to alter any of the arrangement in connection with tour at any time before or after the departure date. Where such alteration may be material we will be informing you the same as early as possible. We are not liable for any refund in such case, where the same have been made for your good only.

 
Our Liabilities And Limitations
 
Peacock Holidays act only in the capacity of an agent for the hotels, transporters, contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are subject to the terms & conditions under which these service are provided by them.

All itineraries are sample itineraries and intended to give a general idea of the likely trip/ tour. Factors such as road condition, weather, physical ability of the travelers etc may change the itineraries and the same may be for the safety, comfort and well being of the guest.

The package price doesn’t include the charge of passport, visas, airfare of any kind, airport taxes and fees, items of personnel nature, baggage charges, personal and baggage insurances etc.

We shall not be liable for any alterations in the itinerary due to your late coming, flight cancellation, sickness, etc.

We shall not be responsible for any loss, injury or damage to person, property or other wise in connection with any accommodation, transportation or other services resulting - directly or indirectly- from any act of god, fire, theft, accident, breakdown of transport, strikes, government regulations, or any other causes beyond our control

We do not have any insurance policy covering the expenses for accident, injury, illness, death, loss or damage to property/person. Visitors are advised to take such insurance arrangements in their home country at all times at the client’s risk.

 
Other Services
 
  • Tailor-made Tour Packages
  • Kerala Deluxe Tour packages
  • Honeymoon Packages
  • Wildlife safari & Tree House Packages
  • Group Tours
  • Incentive Tours
  • Village Tourism
  • Travel Assistance
  • Hotel Bookings/Reservations
 
   
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