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Terms and Conditions

Terms and Conditions

BOOKING PROCEDURE and Mode of Payment

Give us a call, mail, E-mail or Fax to any one of our agents or directly to the Head Office. We will be in touch with in 24 hours of receipt of intimation.

How to reserve a particular tour package?

For reservations, kindly forward us an email to info@peacockholidays.com / sales@peacockholidays.com clearly mentioning the exact travel date (date of your arrival in Kerala) & the code of the package.

If you require a customized package, other than what is published in the website, you can use the link for Tailor made Packages

Published Package prices are based on a minimum of two persons traveling together, sharing twin bedded accommodation and conveyance.

Apart from the above, during peak seasons (X-mas & New Year) Packages will cost 25% extra to the quoted tariffs and full payment is required to be sent in advance.

Booking made within 15 days of departure will require full payment in advance for the service.

How to buy:

For reservations, kindly forward us the exact travel dates. 50% of the total package cost has to be deposited as advance payment, on confirmation of the package, the balance amount should be paid 15 days prior to your departure or while in Kerala.

On our receipt of your completed booking form and the applicable payment, Peacock Holidays will issue a final package and confirmation vouchers, and it is at this stage that a binding contract comes into existence between you and Peacock holidays. Your confirmation voucher will indicate your requested package cost and you will be advised of accommodation.

Mode of Payment

Payment can be made by Fund Transfer/ Cheque / Demand Draft / Credit or Debit Card online. Over seas payment can be made through Wire/Telegraphic/Swift Transfer to our HDFC Bank Current Account.

Please be informed that for all online transactions exceeding Rs. 20,000 ( USD 500 / GBP 270 / EUR 400), the guest will have to submit ANY OF THE following documents once the payment is made:

a. The customer’s credit card statement, which clearly shows the card number and the billing address of the card. The statement should be a recent one and should be of the same credit card used for the transaction. We ONLY REQUIRE a scan / fax of the HEADER SECTION OF YOUR credit card statement, which contains this information

b. A photo ID of the credit card holder whose credit card has been used for this transaction. This may be ANY one of the following:
1.Driver’s License or
2.Social Security Card or
3.Passport or National Identity Card or
4.PAN Card / Voters Card